Usability testing is a black box testing technique and the aim is to observe people using the product to erupt errors.
Key points of usability testing are :
Performance : How much time & how many steps required to complete basic task ?
Accuracy : How many mistake did people make?
Recall : How much does the person remember afterwards?
Emotional Response : How does the person feel about the task completed? would this person recommend this system to other?
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